Company Policies

ORDERING

Pricing is in US Dollars. Orders can be paid by Visa, MasterCard, American Express, Discover, or Apple Pay. Be sure to include your correct credit card number, expiration date, CVV2 security code, and exact billing information which appears on your credit card or bank statements or your order will be declined. Mail orders have the additional option of paying by check or money order. You can print a mail order form here. Backordered items will be billed at the time of shipping.

RETURNS

We want you to be happy with your purchase from Privia Gifts & Novelty. If you are not completely satisfied with the item(s) you have ordered you may return it to us within 30 days of purchase for replacement, store credit, or refund. Returns must be in the original box and condition and be accompanied by a copy of the invoice and a note stating the problem. Please ship the item prepaid. We will refund the purchase price only, excluding shipping and handling charges. You must contact us prior to returning merchandise in order to obtain a Merchandise Return Acknowledgement number. Returns without an MRA number will not be accepted. For our full Return Policy, click here.

BACKORDERS / OUT-OF-STOCK

We do our best to avoid backorders. They're costly for us, and annoying for our customers. If a backorder does occur, our customer service department will contact you and advise you of expected delivery date. We will either issue you a "credit to your account" or a "refund" for the backordered item(s). You will be charged only for the items shipped, not the backorders. Prices are subject to change without notice. We have done our best to ensure all the information and pricing listed on our site is correct, however, we cannot be held responsible should an error occur.

FRAUDULENT CHARGEBACK POLICY

The charge that will appear on your credit card statement will be “SP*PRIVIALIVING.” Should you have any problem with a product or service you have received from our company, you must contact us within 30 business days. We will make every attempt to rectify the situation.

If you place a chargeback with your credit card company (on purpose or by mistake) for any order for goods or services that you placed and received prior to contacting us regarding a problem with a product or service, there will be a $50.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses.

We do not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

We consider credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase of goods or services. All frivolous chargebacks not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore:

You agree that if you, the buyer, choose to do business with us, and file a chargeback with your credit card company, you agree to pay a service charge of $50 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, we will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other fees explained above. You agree to reimburse us for any representatives we may appoint for any legal expenses your actions may make us incur. We take fraud very serious!

In the event that you win the charge back with your credit card company, and have not returned our goods, we will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, we will file a report with your local police or sheriff’s department, and file a mail fraud complaint with the United States Postal Inspection Service. Furthermore, we reserve the right to post fraudulent users information on our website and with any universal fraud databases, including, but not limited to:

  • Full Names
  • Addresses
  • Phone Numbers
  • Email
  • IP Addresses
Being blacklisted on any such database may make it more difficult or even impossible for you to use (any of) your credit card(s) on future purchases with us or other merchants. This information can only be removed prior to receiving total costs being sought.

If any provision of this policy is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

STOLEN CREDIT CARD PURCHASES

We log IP strings on each and every order. Any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law. Under Title 18 of the U.S. Code, § 1029, penalties for credit card fraud include fines and/or imprisonment for up to (20) twenty years, depending on the specific provisions of the law that has been violated.